Frequently Asked Questions
We’ve gathered some of the most common questions our guests ask to make planning your stay simple and stress-free. If you don’t find the answer you’re looking for, our team is always here to help – just send us a message through our contact page.
Send us the name of the accommodation, your preferred travel dates, and number of guests, and we’ll confirm availability with a quote.
Once you confirm, we’ll send you the payment details to secure your booking via EFT.
All our properties are self-catering and come fully equipped with bedding, towels, and kitchen essentials. Any additional amenities will be listed in the property description.
We accept EFT (bank transfer) for all bookings.
Yes. To confirm your booking, a 30% deposit is required. The remaining balance is due one month before check-in, as per your booking confirmation. For bookings made less than one month before arrival, a 50% deposit is required, with the balance payable 7 days before check-in.
Our rates include standard cleaning after your stay. For stays longer than 6 nights, a standard clean is included on a day of your choice. If excessive cleaning is required after departure, an additional charge may apply.
Stays are generally self-service, but additional cleaning can be arranged at an extra cost. For stays longer than 6 nights, a standard clean is included on a day of your choice.
Most of our properties offer free WiFi. Please check the specific property listing for confirmation.
Unfortunately, no pets are allowed at our properties.
All our properties are strictly non-smoking indoors. (This includes vaping/e-cigarettes)
A minimum stay of 2 nights applies to all bookings, unless otherwise stated.
No, we are transparent about all costs upfront. Any additional charges, such as breakage deposits, will be clearly communicated before you finalise your booking, so there are no surprises later on.
None of Premier Stays’ rental accommodations allow loud music, stag/hen events, or matric rage parties. Failure to follow these rules may result in your deposit being withheld to cover any “noise disturbance” fines.
Our cancellation terms vary depending on the property, time of year, and how close the request is to your stay. We strive to be flexible and considerate, accommodating cancellations wherever possible. Each request is handled individually to ensure a fair outcome for our guests.
We’d be delighted to consider your property for our collection! Please send an email to bookings@premierstays.co.za with a brief description of your property, its location, and a few photos. We’ll review your submission and get back to you as soon as possible.
Under the About tab is the ‘List with us’ section with more info.
